Why Choose Our Atelier

At our atelier, we’re passionate about providing exceptional service and attention to detail. Here are just a few reasons why you should choose us for your luxury handbag and shoe repair and maintenance needs:

  • Expertise: Our team of artisans has years of experience in repairing and maintaining high-end fashion items.

  • Quality: We use only the finest materials and techniques to ensure that your luxury fashion items are restored to their original condition.

  • Convenience: Our online platform makes it easy to request a quote, track the progress of your repairs, and communicate with our team.

  • Sustainability: By choosing our sustainable fashion solutions, you’re helping to reduce waste and promote a more environmentally-friendly fashion industry.

  • What types of items do you repair?

    We specialize in repairing luxury handbags and shoes, including designer brands such as Louis Vuitton, Chanel, Gucci, Christian Louboutin, and more. Our team is trained to handle high-end items with the utmost care and precision.

  • Do you offer free estimates?

    Yes, we offer free consultations and estimates for all repair services. You can send us detailed photos via text (949-228-9694) or through our online form for an initial assessment. To go straight to our online form, click here: https://www.launderd.com/quote

  • What is the turnaround time?

    Turnaround times vary depending on the complexity of the repair. Simple repairs may take 1-2 weeks, while more complex restorations can take up to 4 weeks. When you submit a request for repair, we will be able to give you a confirmed deadline, and we’ve never missed one yet. We strive to complete all repairs as quickly as possible while maintaining high-quality standards.

  • Do you offer any repair guarantees?

    We are working on a more formal warranty program, but If you experience any issues with our workmanship, bring the item back and we’ll address the problem at no additional cost. We complete all of our repairs with the methods we quote you and we also keep you updated on progress throughout the repair, including images and questions if anything unforeseen happens during the restoration. This dramatically reduces any disconnect between expectation and delivered repair.

  • What handbag repairs do you offer?

    We offer a wide range of handbag repairs, including:
    - Strap replacement or reinforcement
    - Zipper repair or replacement
    - Stitching and seam repair
    - Hardware replacement (buckles, clasps, etc.)
    - Lining repair or replacement
    - Color restoration and touch-ups

  • Can you change the color of my handbag?

    Yes, we offer professional color restoration services. Using high-quality dyes and techniques, we can bring back the original color of your handbag, or even change its color if desired.

  • What types of shoe repairs do you offer?

    Our shoe repair services include:
    - Heel replacement or repair
    - Sole repair or replacement
    - Stitching and seam repair
    - Stretching for a better fit
    - Cleaning, polishing, and conditioning
    - Hardware replacement (buckles, zippers, etc.)

  • Do you offer pick-up and delivery services?

    Yes, we offer convenient pick-up and delivery services for your luxury items. You can schedule a pick-up through our website or by texting our customer service team.

  • How do you ensure the safety of my items?

    We take great care in handling your items and offer secure storage during the repair process. All items are logged, tracked, and stored in a secure environment to ensure their safety. We also do not offer pick-up/drop-off, to ensure the items in our possessions are not at risk of theft.